IT Outsourcing (Helpdesk/Onsite)
Microtechs has many years experience providing first line technology support to ISP’s, computer hardware manufacturers, media companies and other technology service providers, through a local network direct to customers’ homes and businesses.
We offer technical helpdesk solutions to large corporate to local IT companies. Utilising our state-of-the-art contact centre we are able to provide 1st line and 2nd line support services. We also offer standard call answering and message taking solutions. Reference clients include Arqiva.
We offer our clients turnkey access to a UK-wide network of skilled installation and support engineers for quality delivery of end-user maintenance, installation and technical support services. All this is backed by our centralised administrative function. Reference clients include Fujitsu Siemens Computers and Orange.
Our engineers are highly skilled and capable of supporting all in-home technologies, for example wireless devices, set-top units, Microsoft network and home IT systems. Microtechs represents your brand with excellent customer service where it matters most- in the customer's own home.
We’re the partner of choice for many ISP’s, media companies and leading computer manufacturers and distributors.
For a comprehensive list of our standard services, click here.
To find out more about what we do, and to discuss a solution tailored to your needs, call us now on 01483 407400.
Case Studies :
- Orange – the ISP
- Fujitsu-Siemens – Warranty Support
- Dell – Installation
- Elonex – Client Rescue
- Misco – Business and Consumer Service